Why should you work with me ?

Are you searching for a skilled Project Manager and Program Manager with extensive experience in ServiceNow, ITSM processes, and Jira? Look no further! With over a decade of expertise, I specialize in delivering transformative solutions that drive operational excellence and enhance service delivery. Key Expertise: •Project Management: Leading projects to successful completion with a focus on quality and efficiency. •Program Management: Coordinating multiple projects and strategic initiatives to achieve organizational goals and maximize ROI. •Change Management: Navigating and implementing change control procedures to ensure smooth transitions and stakeholder buy-in. •Problem & Incident Management: Resolving issues efficiently and effectively, minimizing downtime, and enhancing service reliability. •ITSM Process Management: Optimizing IT service management practices to improve service quality and customer satisfaction. •Business Analytics & KPI Reporting: Delivering data-driven insights and comprehensive KPI reports that inform strategic decision-making. •OKRs: Setting and achieving strategic goals that align with organizational objectives. Software Expertise: •ServiceNow Suite: Proficient in Demand Management, Agile Development, Application Portfolio Management, Change Management, Configuration Management Database (CMDB), Incident Management, IT Asset Management, IT Operations Management, IT Service Management, Performance Analytics, Project Portfolio Management, Reporting, Resource Management, and Strategic Portfolio Management. •Jira: Expert in agile project tracking, backlog management, and sprint planning to ensure timely project delivery. •Airtable: Utilizing Airtable for effective project tracking and change request management. Why Work with Me? I have successfully partnered with clients across various industries, including public sector, telecommunications, and nonprofit organizations, delivering tailored solutions that meet unique business needs. My experience managing over $15 million in public sector project contracts has equipped me with the skills to navigate complex environments and drive impactful results. Here’s what sets me apart: •Proven Track Record: I have overseen the implementation of over 25 ServiceNow projects, achieving an average client satisfaction rate exceeding 94%. My proactive approach to project management ensures that I consistently deliver projects ahead of schedule and under budget. •Strategic Insight: My ability to analyze business processes and identify areas for improvement has led to significant operational enhancements. For instance, I facilitated a 20% reduction in project cycle times and a 30% decrease in compliance-related issues for clients, demonstrating my commitment to driving efficiency. •Client-Centric Approach: I prioritize building strong relationships with clients, ensuring that their needs are met and expectations exceeded. This has resulted in long-term partnerships and repeat business, as clients trust my expertise to handle their most critical projects. •Comprehensive Training and Support: I believe in empowering clients through knowledge transfer and training. My initiatives have led to a 40% increase in user adoption of ServiceNow functionalities, enabling clients to leverage their investments fully. •Dynamic Leadership: My leadership style fosters collaboration and innovation, allowing teams to thrive in fast-paced environments. I have successfully led cross-functional teams to achieve strategic objectives, ensuring alignment with organizational goals. Let’s collaborate to achieve your objectives! Contact me today to discuss how I can help your business thrive through effective project and program management.